Track Your Order

Track Your Order

After your order ships, tracking information is sent to the email address used at checkout when tracking is available.

How to Track

Use the tracking link in your shipping confirmation email, or copy the tracking number into the carrier website. Orders may ship with USPS, UPS, FedEx, or another reliable carrier.

Processing and Delivery

Orders are typically processed within 1-2 business days after payment is confirmed. Standard delivery normally takes 3-7 business days after processing.

Need Help?

If you have not received tracking or need help with a delivery, email support@koalastar.com with your order number and the email address used at checkout.

Phone: +1 (818) 871-9809
Mailing Address: 1230 S Broadway, Lexington, KY 40504, United States
Business Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET