Payment Policy

Payment Policy

Effective Date: August 10, 2026

Koala Star displays available payment methods during checkout before an order is placed. Payment must be authorized before an order is processed.

Accepted Payment Methods

We accept major credit and debit cards and any express payment methods shown as available at checkout. The exact payment options may vary by device, location, and payment provider availability.

Currency

Prices are displayed in U.S. dollars unless otherwise stated.

Secure Checkout

Checkout is processed through Shopify and secure third-party payment providers. We do not store full credit card numbers on our own servers.

Payment Review

Orders may be delayed or canceled if payment cannot be verified, billing information is incomplete, an item is unavailable, or fraud risk is detected.

Contact

Email: support@koalastar.com
Phone: +1 (818) 871-9809
Mailing Address: 1230 S Broadway, Lexington, KY 40504, United States
Business Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET