Privacy Policy

Effective Date: July 19, 2026

Koala Star is operated by Rogers TriStar Distribution LLC. This Privacy Policy explains how we collect, use, and protect information when you visit koalastar.com or place an order for our space-themed toys, beginner telescopes, star projectors, STEM kits, playsets, and educational gifts.

Information We Collect

We may collect information you provide directly, including your name, email address, phone number, shipping address, billing address, order details, and customer support messages.

We may also collect technical information such as browser type, device information, IP address, pages visited, referral source, and cookie or analytics data.

How We Use Information

We use information to process payments, fulfill and ship orders, provide customer support, communicate about orders, prevent fraud, improve our website, comply with legal obligations, and operate our business.

Payments

Payments are processed through secure third-party payment providers. We do not store full credit card numbers on our own servers.

Sharing Information

We may share necessary information with service providers that help us operate our store, including Shopify, payment processors, shipping carriers, fraud-prevention tools, analytics providers, and customer support systems. We do not sell personal information.

Cookies and Analytics

Our website may use cookies and similar technologies to keep the site working, remember preferences, understand store performance, and improve the shopping experience. You can adjust cookie settings through your browser.

Children

Our products may be purchased by adults for families, but our website is not intended for children to submit personal information directly. If you believe a child has provided personal information, contact us so we can review and delete it where required.

Your Choices

You may contact us to request access, correction, or deletion of personal information where applicable by law. We may need to verify your identity before completing certain requests.

Contact

Rogers TriStar Distribution LLC
1230 S Broadway, Lexington, KY 40504, United States
Email: support@koalastar.com
Phone: +1 (818) 871-9809
Business Hours: Monday-Saturday, 9:00 AM - 6:00 PM ET